villasolar.blogg.se - Troubleshoot mediacentral

#Troubleshoot mediacentral how to
#Troubleshoot mediacentral serial number
#Troubleshoot mediacentral install
#Troubleshoot mediacentral update

When troubleshooting a random problem happening weekly, we suggest using the above filters along with the multiple files functionality.

#Troubleshoot mediacentral update

For real-time display, enable Update list of packet in real time and Automatic scrolling in live capture in the Display options section.

Knowing the IP address of the device, the capture filter would be

Knowing the MAC address of the device, the capture filter would beĮther host 00:90:f8:00:60:82 Note: Capturing at the MAC level allows to capture Ethernet protocols such as DHCP. Useful examples could be to capture send/receive packets from known devices:

In the Capture Filter: field, use the button to select a pre-saved filter or enter your own filter.

Make sure the proper Ethernet network adapter is selected in the interface field.

In the Capture menu, select options(Ctrl+K).

#Troubleshoot mediacentral install

Make sure you install winpcap and read the instructions.

Download Site The following link should take you directly to the latest Wireshark download site. It can decode SIP, MGCP, H.323, RTP, and a lot more protocols. It is an Open Source software released under the GNU General Public License. Wireshark is a network protocol analyzer.

Save the configuration script file to your computer.

Under the section Export Script, set the content field to All config.

Using the Web configuration page, go to the Management web page.

Saving the Configuration of a Mediatrix Product using Dgw v2.0 It can normally be found in C:\Program Files\Unit Manager Network 3.2\UnitManager\CfgFile. Send the proper XML file to Mediatrix (based on the MAC address).

Put checks in both options, and then click OK.

Right-click the unit’s MAC address, then select Configuration File and Save to XML.

Note the last 5 alphanumerical values of the unit's MAC address.

Install the latest GA version of the Mediatrix Unit Manager Network (UMN).

The following is the recommended method to save the whole configuration of a Mediatrix analog product Saving the Configuration of a Mediatrix Product using SIP v5.0, H.323 or MGCP

Please detail any change to the configuration made recently.

Please mention if the call goes through a NAT, Firewall, Bridge, VPN, Router, Soft switch, etc.

Call flow / call scenario to reproduce the problem.

Whenever possible, a diagram of the network or wiring setup.

Name / manufacturer / software version of the Proxy server (SIP), Call agent (MGCP), or Gatekeeper (H.323).

Name / manufacturer / type of other VoIP devices along with their IP addresses.

#Troubleshoot mediacentral serial number

Serial number of the Mediatrix unit if a hardware problem is suspected.Mediatrix product name, release and build number.A Wireshark capture of the problem (the Wireshark capture should contain the signaling protocol – SIP, MGCP or H.323 – the RTP stream, and the syslog messages in debug mode).The configuration file of the Mediatrix unit(s) involved.A detailed description of the network configuration, the call setup, and all the participants.When reporting a problem and to make sure that all the relevant information is given to the Mediatrix support team at once, a Mediatrix partner should consider providing the following: More specifically, the following is detailed in this Technical Bulletin Information Required when Reporting a Problem to Mediatrix Some examples are used to illustrate the functionality of each software tool.

#Troubleshoot mediacentral how to

This Technical Bulletin aims to inform the reader on the troubleshooting software tools available and how to use them, thus providing capabilities to diagnose a problem or properly report the problem to Mediatrix. Syslog Daemons and Enabling Debug Traces.Information Required when Reporting a Problem to Mediatrix.